policies &
procedures
Our Salon Policies
Welcome to VT Hair Salon — we’re so happy you’re here!
To keep our space relaxing, positive, and organized for everyone, we’ve established a few simple policies. Thank you so much for taking a moment to read them.
Appointments
We work by appointment to give each guest our full attention.
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Please arrive on time so we can make the most of your visit.
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If you are running late, please call or text us — we’ll do our best to accommodate you, though your service may need to be adjusted.
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If you arrive more than 15 minutes late, we may need to reschedule your appointment.
Hair Preparation
To make sure your appointment goes smoothly:
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Please arrive with clean, dry hair (especially for color, styling, or extension services).
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Feel free to bring inspiration photos — we love to see your ideas!
Cancellations & Rescheduling
We understand life happens!
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We kindly ask for 24 hours’ notice if you need to cancel or reschedule.
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Missed appointments or last-minute cancellations may be subject to a fee.
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Repeated no-shows may require a deposit to book future services.
Deposits
To help us protect appointment availability and respect the time reserved for each guest, VT Hair Salon requires deposits for certain appointments and circumstances.
Deposits are applied toward your scheduled service. Cancellations made at least 24 hours in advance receive a full refund or transfer to a new date. No-shows or cancellations made within 24 hours of the appointment result in forfeiture of the deposit.
New Guests
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For all new guests, a $100 deposit is required for appointments scheduled for more than two hours.
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The deposit may be paid:
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By phone at the time the appointment is scheduled, or
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Through a secure payment link sent by text or email.
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Once the appointment is booked, new guests have 24 hours to submit the required deposit. If the deposit is not received within 24 hours, the appointment will be released and made available to other guests.
Returning Guests
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For returning guests, a deposit will be required after two appointments have been cancelled with less than 24 hours' notice.
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The required deposit will be:
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$50 for a haircut appointment
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$100 for a color appointment
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The deposit will be required when scheduling future appointments following the two late cancellations.
We appreciate your understanding and cooperation. Our goal is to provide every guest with the time and attention they deserve while ensuring our stylists' schedules are respected.
Payment & Gratuity
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We accept cash, credit cards, and contactless payments.
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Gratuity is never expected but always appreciated.
Our Commitment to You
Our goal is that you leave feeling beautiful, confident, and cared for.
If something isn’t quite right, please let us know within 7 days so we can make it perfect. Your happiness matters to us!
Thank you!
We truly appreciate your understanding and support of these policies. They help us keep our schedule running smoothly and our salon experience wonderful for everyone.
We can’t wait to see you soon!
— The VT Hair Salon Team